Get a studio-quality greeting recorded by a natural Australian AI voice — ready in 60 seconds, with a free preview before you pay.
Create Your Professional Greeting →Voicemail number
101
Shortcut
Press and hold 1
From another phone
Call your number, press #
Greeting menu
101 → 3 → 1 → 1
Turn on / off
*99# / #99#
Cost
Included on most plans
MessageBank is Telstra's voicemail service, and everything — listening to messages, recording a personal greeting, changing your PIN — happens through one number: 101. On most phones you can skip the dialling entirely and just press and hold the 1 key. Below is the full walkthrough, including the exact menu presses (101 → 3 → 1 → 1 for greetings), how to check messages from another phone, and how to get a professionally produced recording onto your Telstra line.
Open the phone app and call 101, or press and hold the 1 key — most handsets map it straight to voicemail. On your first call, the prompts walk you through the initial mailbox setup, including your personal greeting.
You'll be asked to set a 6-digit PIN — it can't be repeating (111111) or consecutive (123456) digits. You need this PIN whenever you check messages from another phone, so choose something memorable. To change it later: call 101, press 9 for the main menu, 3 for the setup menu, 3 for the PIN menu, then 1.
After any new messages play, you land in the MessageBank main menu. Press 3 for Mailbox Setup, then 1 for Greetings, then 1 again to re-record your personal greeting.
Speak your greeting after the tone, press # to finish, then follow the prompts to listen back, keep it, or re-record. Keep it between 15 and 25 seconds — long enough to sound professional, short enough that callers stay on the line.
Already have a greeting and want to replace it? Dial 101, press 3 → 1 → 1, and record a new greeting — it overwrites the old one as soon as you save. You can change it as often as you like, which is handy for annual leave or public holiday messages.
From any other phone (including from overseas), call your own Telstra mobile number and press # while your greeting is playing. You'll be prompted for your MessageBank PIN, then you get the same menu as at home — including 3 → 1 → 1 for greetings. If you haven't set a PIN yet, do it before you travel.
You can turn MessageBank on and off in the My Telstra app, or with the shortcodes *99# (on) and #99# (off). To change how long your phone rings before MessageBank picks up, dial **61*101**20# and press call — replace 20 with 15, 25 or 30 seconds. iPhone users on Telstra also get Visual Voicemail in the Phone app, which lists messages on screen and includes a greeting recorder under Voicemail → Greeting.
Telstra records greetings through the handset, so there's no upload button — but there's a reliable workaround used by thousands of businesses:
Phone lines compress audio heavily, so a well-mastered recording captured this way sounds virtually identical to a direct upload.
Create Your Greeting NowCopy either script, replace the placeholders, and record it — or click "Hear This Script" to listen to it in a professional Australian AI voice.
"Hi, you've reached [Your Name] at [Your Business]. I can't take your call right now, but leave your name, number, and a brief message after the tone and I'll ring you back as soon as I can. Thank you."
Hear This Script"Thank you for calling [Your Business]. We're open Monday to Friday, 9am to 5.30pm. Please leave a message after the tone, or email us at [email address], and we'll get back to you within one business day."
Hear This ScriptNeed more inspiration? Browse our voicemail message scripts or the full greeting examples library.
The Telstra voicemail (MessageBank) number is 101. Dial it from your Telstra mobile, or press and hold the 1 key. From another phone, call your own mobile number and press # while your greeting is playing, then enter your MessageBank PIN.
Call 101 from your Telstra mobile. After any new messages play, you reach the main menu: press 3 for Mailbox Setup, press 1 for Greetings, then press 1 to re-record your personal greeting. Speak after the tone and follow the prompts to save.
Telstra doesn't offer a direct file upload for personal MessageBank greetings. The reliable workaround is to play a professionally produced MP3 from a second device close to your phone's microphone while recording your greeting via 101. Phone lines compress audio heavily, so a well-mastered recording captured this way sounds virtually identical to a direct upload.
Call 101, press 9 for the main menu, press 3 for the setup menu, press 3 for the PIN change menu, then press 1 to change the PIN. Your PIN is 6 digits and can't be repeating or consecutive numbers.
You can manage MessageBank in the My Telstra app, or use the shortcodes *99# to turn it on and #99# to turn it off. To change how long your phone rings before MessageBank answers, dial **61*101**20# (replacing 20 with 15, 25 or 30 seconds).
